JULIA EÑATE MARQUEZ

juliamarquez018@gmail.com 09318852675 Website

A motivated and resourceful professional with a strong drive to deliver excellent results, actively seeking opportunities in customer service, technical support, and administrative roles. I am dedicated to consistently producing high-quality work, building lasting and positive client relationships, and continuously upgrading my skills and knowledge to not only meet but exceed expectations.

Experience

Customer Service Representative (Inbound Account – Healthcare)

Teleperformance, Davao

2022 – 2023

Managed healthcare-related inquiries for WellCare, ensuring a high level of customer satisfaction and compliance with industry standards.

Customer Service Representative (Chat Support)

IQor Davao

2021 – 2022

Provided chat-based support for Walmart customers, resolving issues and improving customer satisfaction metrics.

Technical Support Representative

VXI, Davao

2021 – 2022

Offered technical support for Comcast customers, troubleshooting and resolving issues with efficiency.

Office Staff / Personal Assistant

AIFCP

2020 – 2021

Handled administrative tasks including scheduling, document preparation, and assisting faculty.

Online Tutor & Seller

Freelance

2019 – 2020

Provided online tutoring for academic subjects while managing an online selling business, demonstrating versatility and entrepreneurial skills

Hotel Reservation

HILTON

09/25/14 – 02/23/24

Related inquires about Hotel and, booking that secures a specific room or accommodation type for a set period of time
process cancelation ,refund assistance and amenities and price inquiry .

Education

University of Mindanao, Matina Davao City

Bachelor of Science, Civil Engineering

AIFCP Agro Industrial Foundation College of the Philippines

Senior High School

Francisco Bustamante National High School

High School

Skills

Technical & Administrative SkillsProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) · Skilled in Google Workspace (Docs, Sheets, Slides, Drive, Forms) · Fast & accurate data entry · Email management & calendar scheduling · File organization & cloud storage management · Basic graphic design (Canva, Photoshop) · Video editing (CapCut, Premiere Pro basics) · Online research & data collection · Report writing & documentation · Social media management & content creation · CRM software basics (HubSpot, Salesforce) · Project coordination & task tracking · Virtual assistance & administrative support · Proofreading & editing · Presentation design & formatting · Spreadsheet formulas & data analysis · Meeting coordination & note-taking · Basic website management (WordPress) · Inventory & record keeping · Digital filing & archiving · Communication tools: Zoom, MS Teams, Slack · Basic accounting & bookkeeping · Customer support & query handling · Transcription & typing services · Workflow optimization

Personal & Soft SkillsHighly organized & detail-oriented · Strong verbal & written communication · Reliable, punctual & responsible · Fast learner & adaptable · Excellent time management · Team player & collaborative · Independent & self-motivated · Problem-solving & critical thinking · Calm under pressure · Positive attitude & work ethic · Discrete & trustworthy · Flexible & open to feedback · Good interpersonal skills · Creative & resourceful · Patient & empathetic · Goal-oriented & focused · Initiative & proactive · Conflict resolution · Decision-making ability · Active listening · Adaptable to change · Quality-focused · Organized & systematic · Friendly & approachable · Resilient & persistent

Certifications

Virtual Assistant Training Live on Facebook
Independent Travel Manager Certification
Certificate of Completion General Knowledge Test
Certificate of Completion Day 1 Pre Live training Practical Mission Final
Certificate of Completion Day 2 Pre Live training Practical Mission Final

Awards & Honors

Honor Student (Elementary to High School)
Performer of the Year
Student Leadership Awardee